Capabilities
Order lifecycle
Manage the order throughout its entire lifecycle — from creation to return. Configure the status model according to the stages that the order goes through — receipt and confirmation, picking, shipment and delivery, return.
The set of internal statuses can be different depending on the category of goods in the order and can be flexibly configured as the order fulfillment processes change.
The set of internal statuses can be different depending on the category of goods in the order and can be flexibly configured as the order fulfillment processes change.
Management of different storefronts orders
The manager processes orders coming from different storefronts: marketplaces, own offline shops, the website or the mobile application.
Payment systems management
The Ensi OMS supports work with various payment systems. Set up payment methods and holding for each individual channel.
Improved customer experience
The customer gains a positive customer experience:
- views the history of online and offline orders;
- can reorder;
- receives a reminder of forgotten items in case of abandoned cart or draft order.
Integrations
OMS seamlessly integrates with various Ensi services and other external services. Integrations are customisable to meet the individual requirements of a specific project.
Storefront
Receiving orders from different storefronts.
Payment systems
Connecting multiple systems for order payment.
Ensi CRM
Obtaining information about customers who created an order.
Vendor warehouse systems
Processing and sending orders to different vendors.
Role Builder
Ensi provides simultaneous work in the system for content managers, SEO specialists, administrators, managers, warehouse staff and organisation owners.
Flexible configurator of access rights to functionality enables creating any roles.
Flexible configurator of access rights to functionality enables creating any roles.
Benefits
Customisable to your business processesOur goal is to provide a tool to serve your current business processes without reconfiguring them.
Built on a service architectureThe solution consists of several weakly connected services, each of which can be upgraded or replaced.
Vendor-independentOpen source code and free licence enable vendor-independence and development of IT competences within the company.
On-premise solutionDeployed on the customer’s own server hardware.
Where to begin implementation
Recruit a team or contact an integrator
Establish business requirements
Determine a clear MVP
Ensi solutions can be implemented independently or with an integrator. Specialists are provided with resources: documentation, repositories, basic functional requirements.
